top of page

shipping & returns

shipping policy

All order will be shipped out with 5-7 business days. An initial order confirmation will be sent following your order. Within the 5-7 business day window, an additional tracking number will be emailed to the customer. We provide free express shipping. All questions and concerns should be directed to our customer service team at

return & exchange policy

Due to the nature of our product, and federal health regulations, all of our products are final sale. We do not offer refunds on any hair extension, lashes, or gloss purchases. If you believe that you have received defective merchandise, please contact us immediately. We will NOT allow an exchange if the item has ANY signs of being worn. Hair cannot be brushed, washed, fingered through, combed, cut, or taken out of the bundle. Our hair undergoes a strict quality control process to ensure that our customers receive only the best virgin hair. If you have any questions comments or concerns, contact Ebony Nicole Beauty customer service directly at

bottom of page